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Terms of Service

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Feathered Addictions Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Feathered Addictions is not responsible for the operation of, or content located on or throughout any such site.

Multiple Product Orders

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Feathered Addictions reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Feathered Addictions reserves the right to make changes to this site and these conditions at any time.

Out-of-Stock Products

We do our best to keep products in stock, but we will contact you if any discrepancy occurs between what our website has and actual inventory.

Payment

We accept PayPal, e-transfers or credit card by phone for ship-to orders. International orders must pay via PayPal. In our Boutique shop we are setup to accept cash, credit, debit, e-transfers or PayPal.

Returns

We do not accept any returns, unless the product arrives to you defective or damaged. You must report damaged or defective items within 48 hours of receipt. Upon proof of damage or defect (video/picture), we will issue you credit in full for the item or ship you a replacement (at our discretion). No exceptions!

Please inquire further about a product prior to ordering.

This policy is in place for the health and safety of your bird(s), as well as the birds of others.

Shipping Policy

Food-only orders: shipped or ready for pick-up in 2 business days. All other orders, including food + other items: shipped or ready for pick-up within 5 business days. At busy times or due to unforeseen circumstances delays may occur. Please understand we are a small business and strive to complete orders as fast as possible. Large toy part orders will take longer. Please contact us for further information: info@featheredaddictions.com.

Shipping/Delivery Options:

Pick-up: Available for residents in the Vancouver lower mainland. You can pick-up at our Boutique shop in Port Coquitlam during store hours or from our old school pick-up box in Port Moody (prepayment required). Please choose the corresponding shipping option when checking out and we will contact you once your order ready for pick-up. There is no charge for either of these pick-up options.

Local Shipping Lower Mainland: Effective July 1, 2021, FLAT RATE shipping of $10 will apply to all orders going to both East and West of our Boutique Shop - From West Vancouver to Chilliwack. The maximum weight on all packages for this flat rate is up to 15lbs. This rate has no minimum order or order maximum except for the weight restriction. Once over 15lbs, a $3 surcharge applies up to 50lbs and will be invoiced to you after your final shipping weight is determined. Over 50lbs charged at actual shipping cost. EXCLUSIONS: Flat rate does not apply to BULK toy part orders, rural addresses, P.O. boxes, special requests for certain carriers (we choose the lowest cost carrier to your address) or packages over 24" long and excludes playgyms, bulk seed bags 15lbs and over, and other oversized items. Actual cost of shipping will be applied to these orders. We will contact you if any of these exclusions apply to your order.

BC and Alberta Shipping: Effective June 1, 2022, shipping within BC and Alberta will have a flat $14 charge, up to 15lbs. This rate has no minimum order nor maximum except for the weight restriction. Once over 15lbs, a $3 surcharge applies up to 50lbs and will be invoiced to you after your final shipping weight is determined. Over 50lbs charged at actual shipping cost. EXCLUSIONS: Flat rate does not apply to wholesale or BULK toy part orders, rural addresses, P.O. boxes, special requests for certain carriers (we choose the lowest cost carrier to your address) or packages over 24" long and excludes playgyms, bulk seed bags 15lbs and over, and other oversized items. Actual cost of shipping will be applied to these orders. We will contact you if any of these exclusions apply to your order.

Ontario and Quebec: Effective June 1, 2022, shipping to URBAN Ontario and Quebec will have a flat $21 charge, up to 15lbs. This rate has no minimum order or maximum except for the weight restriction. Once over 15lbs, a $5 surcharge applies up to 50lbs and will be invoiced to you after your final shipping weight is determined. Over 50lbs charged at actual shipping cost. Flat rate does not apply to wholesale or BULK toy part orders, rural addresses, P.O. boxes, special requests for certain carriers (we choose the lowest cost carrier to your address) or packages over 24" long and excludes playgyms, bulk seed bags 15lbs and over, and other oversized items. Actual cost of shipping will be applied to these orders. We will contact you if any of these exclusions apply to your order.

Saskatchewan and Manitoba: Saskatchewan and Manitoba: Effective June 1, 2022, shipping to URBAN Saskatchewan and Manitoba will have a flat $21 charge, up to 15lbs. This rate has no minimum order or maximum except for the weight restriction. Once over 15lbs, a $5 surcharge applies up to 50lbs and will be invoiced to you after your final shipping weight is determined. Over 50lbs charged at actual shipping cost. Flat rate does not apply to wholesale or BULK toy part orders, rural addresses, P.O. boxes, special requests for certain carriers (we choose the lowest cost carrier to your address) or packages over 24" long and excludes playgyms, bulk seed bags 15lbs and over, and other oversized items. Actual cost of shipping will be applied to these orders. We will contact you if any of these exclusions apply to your order.

Yukon/Nunavut/ NWT: Unfortunately we are unable to offer a flat rate to these territories due to the rural nature. We will pass along actual cost and refund any over payments or reach out with any additional cost once actual shipping cost is determined.

Atlantic Canada (PEI, NS, NFL): Unfortunately we are unable to offer a flat rate to these provinces due to the lack of very variable rates to different areas of each province. We will pass along actual cost of the lowest cost carrier and refund any over payments or reach out with any additional cost once actual shipping cost is determined.

USA Shipping: FLAT RATE of $21 CAD Effective June 1, 2022 to all lower 48 states for all orders up to 15lbs. No order minimum order is required. EXCLUSIONS: Flat rate does not apply to wholesale or BULK toy part orders, rural addresses, P.O. boxes, APO, FPO, DPO addresses, special requests for certain carriers (we choose the lowest cost carrier to your address) or packages over 24" long or packages over 15lbs. Actual cost of shipping will be applied to these orders. We will contact you if any of these exclusions apply to your order.

International Shipping: We do ship internationally, please inquire for cost. info@featheredaddictions.com.

NOTE: We will no longer refund shipping over payments as we have secured a better freight contract with better rates to serve you better and rates are roughly all the same for 15lb packages or less going to urban addresses.

If you have any questions prior to ordering please call or text us at 778.908.1705 between 10am and 6pm Monday-Friday and 10am -5pm Saturday and Sundays 11am to 4pm. You can also email us at info@featheredaddictions.com

Shopping Cart Help

This online store is powered by WaveBI's ecommerce platform. The WaveBI ecommerce solution provides the means to power this Feathered Addictions but is in no way responsible for the activities/content found within. All content found on this site; including products, web copy, promotions etc., is the sole property of Feathered Addictions and has no direct ties to WaveBI as a company. If you have any questions about what appears inside this store, please contact us directly from our contact us page.

Taxes

Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Feathered Addictions holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Feathered Addictions shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Feathered Addictions shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Feathered Addictions will issue a refund to your card in the amount of the incorrect price